Under certain conditions, Qantas Airways Cancellation Policy allows passengers to cancel their tickets and receive a refund of their fares without penalty.
Below are the major highlights of Qantas Airways’ cancellation policy:
- There is a right to a full refund (without any penalties) if Qantas:
- Cannot carry you on a flight where your reservation is confirmed.
- The flight is canceled and alternative arrangements cannot be made.
- You are downgraded from the class you paid for.
- You fail to stop at the stopover or destination indicated on your ticket.
- Your flight is delayed so much that it no longer meets your needs.
- The airline delays your flight significantly and is unable to book you on an alternative flight.
- Misses your flight on Qantas on which you have a confirmed reservation.
- Within 24 hours of purchasing your ticket, you can cancel your reservation and receive a full refund without any charge, provided that you purchased your ticket at least 7 days before the departure of the first flight on your itinerary.
- Your ticket has been purchased if:
- You must request cancellation directly through Qantas (website or sales office).
- For cancellations from a travel agent or third-party website, you must contact them directly.
- The next available flight will be automatically rebooked for you at no additional charge you can request a full penalty-free refund if:
- An airline changes your flight schedule for reasons within its control (and not for reasons outside of its control, such as bad weather).
- A flight is rescheduled/delayed for reasons beyond the airline’s control (such as bad weather).
- An airline cancels or discontinues a route after you book a ticket.
- If you are involuntarily denied boarding due to overbooking on a flight on which you have a confirmed reservation and have met the airline’s travel requirements, you will be offered a seat on the next available flight. You may, however, claim a refund if this is not acceptable to you, as well as any compensation and care required by law.
Qantas 24-Hour Cancellation Policy
Qantas’s 24-hour cancellation policy allows passengers who purchase tickets in the United States to cancel their reservations without penalty if they:
- Cancel their reservation within 24 hours of booking, and
- They should purchase their tickets at least 7 days before the first flight departs.
How to Claim a Refund on Qantas
In order to claim a refund, you must contact the local Qantas office or the travel agent you purchased your ticket from. Refunds are available if you qualify:
- If you have not used any portion of your ticket, you will receive the full fare.
- Upon using a portion of your ticket, you will receive the difference between the fare paid and the fare consumed.
An email will be sent to you after your refund has been processed.
How to Cancel Your Qantas Booking
Qantas flight bookings can be canceled as follows:
- The Manage booking tab can be accessed online
- Contact Qantas by phone (or visit your local Qantas office)
- Your travel agent can assist you
Canceling a Qantas booking online
You can cancel your Qantas flight online by following these steps:
- Visit the homepage, Qantas.com
- Manage bookings by selecting it
- Enter the following information to retrieve your booking:
- The Booking Reference/Flight Credit Number/Voucher Reference, as well as
- Last name
- Click on the red search button
- Under Flights, click Cancel/Voucher
(On the right) - Choose Flight Credit or Refund
- Terms and conditions accepted
You will receive a confirmation email at the email address you provided at the time of booking once your flight has been canceled and/or your Flight Credit has been successfully credited to your account.
In addition, you can cancel your flight booking if you are a Qantas Business Rewards member or Frequent Flyer.
An important tip. In this case, you will need to contact the local Qantas office for assistance and a service fee may apply.
Qantas Airways Cancellation Policy Rules and Fees for Domestic and International Flights
| Flight Credits Requested by Passengers | |||
| Cabin Class | Fare Type | Before Departure Cancellation | After Departure Cancellation |
| Economy | Red e-Deal | Not allowed | Not allowed |
| Flex | Allowed till 60 minutes before departure, subject to a cancellation fee of AUD 99. No-shows are not permitted. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Allowed till 30 minutes before departure, subject to a cancellation fee of AUD 99. No-shows are not permitted. | |
| Premium Economy | Saver | Permitted for no fee up to 60 minutes before departure. No-shows are not permitted. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Allowed till 60 minutes before departure, subject to a cancellation fee of AUD 99. No-shows are not permitted. |
| Flex | Permitted for a cancellation fee of AUD 150. No-show cancellation fee: AUD 300. | No cancellation fee applies if canceled at least 60 minutes before departure. No-Shows are not permitted. | |
| Business | Flex | Cancellation fee: Nil. | Cancellation fee: Nil. Refunds for partially used tickets will be adjusted for the used portion of the journey. |
| Qantas International Cancellation Fees—New Zealand | |||
| Cabin Class | Fare Type | Before Departure Cancellation | After Departure Cancellation |
| Economy | Sale | Not allowed. | Not allowed. |
| Saver | Cancellation fee: Nil. No-show cancellation fee: AUD 300. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Permitted for a cancellation fee of AUD 150. No-Show cancellation fee: AUD 300 Refunds for partially used tickets will be adjusted for the used portion of the journey. | |
| Flex | Permitted for a cancellation fee of AUD 150. No-show cancellation fee: AUD 300. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: Nil. No-show cancellation fee: AUD 300. | |
| Premium Economy | Sale | Not allowed. | Not allowed. |
| Saver | Cancellation fee: Nil. No-show cancellation fee: AUD 300. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Permitted for a cancellation fee of AUD 150. No-show cancellation fee: AUD 300. | |
| Flex | Permitted for a cancellation fee of AUD 200. No-show cancellation fee: AUD 300. | Cancellation fee: Nil. No-show cancellation fee: AUD 300. | |
| Business | Sale | Not allowed. | Not allowed. |
| Saver | Subject to a cancellation fee of AUD 500. No-show cancellation fee: AUD 700 Refunds for partially used tickets will be adjusted for the used portion of the journey. | Not allowed. | |
| Flex | Cancellation fee: Nil. | Cancellation fee: Nil. Refunds for partially used tickets will be adjusted for the used portion of the journey. | |
| First | Sale | A cancellation fee of AUD 200 applies. No-show cancellation fee: AUD 300 | Permitted for a cancellation fee of AUD 500. No-show cancellation fee: AUD 700 |
| Saver | A cancellation fee of AUD 200 applies. No-Show cancellation fee: AUD 300 | Not allowed. | |
| Flex | Cancellation fee: Nil. | Cancellation fee: Nil. Refunds for partially used tickets will be adjusted for the used portion of the journey. | |
| Qantas International Cancellation Fees—North America | |||
| Cabin Class | Fare Type | Before Departure Cancellation | After Departure Cancellation |
| Economy | Sale | Cancellation fee: AUD 400. No-Show Cancellation: Not allowed. | Cancellation fee: AUD 400. No-Show Cancellation: Not allowed. Refunds for partially used tickets will be adjusted for the used portion of the journey. |
| Saver | Cancellation fee: Nil. No-show cancellation fee: AUD 500. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: AUD 200. No-show cancellation fee: AUD 500 | |
| Flex | Cancellation fee: AUD 400. No-show cancellation fee: Not allowed. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: Nil. No-show cancellation fee: AUD 500 | |
| Premium Economy | Sale | Cancellation fee: AUD 200. No-show cancellation fee: AUD 500 Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: AUD 400. No-show cancellation fee: Not allowed. |
| Saver | Cancellation fee: Nil. No-show cancellation fee: AUD 500 Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: AUD 200. No-show cancellation fee: AUD 500 | |
| Flex | Cancellation fee: AUD 300 No-show cancellation fee: AUD 800 Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: AUD 600. No-show cancellation fee: Not permitted. Refunds for partially used tickets will be adjusted for the used portion of the journey. | |
| Business | Sale | Cancellation fee: Nil. No-show cancellation fee: AUD 500 | Cancellation fee: AUD 600. No-show cancellation fee: Not permitted. |
| Saver | Cancellation fee: Nil No-show cancellation fee: AUD 800 Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: AUD 300. No-show cancellation fee: AUD 800. | |
| Flex | Cancellation fee: AUD 600. No-show cancellation fee: Not permitted. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: Nil. No-show cancellation fee: AUD 800. | |
| First | Sale | Cancellation fee: AUD 300. No-show cancellation fee: AUD 800. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: AUD 600. No-show cancellation fee: Not permitted. |
| Saver | Cancellation fee: Nil. No-show cancellation fee: AUD 800. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: AUD 300. No-show cancellation fee: AUD 800 | |
| Flex | A cancellation fee of AUD 500 applies. No-show cancellation is not permitted. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: Nil. No-show cancellation fee: AUD 800 | |
| Qantas International Cancellation Fees—Europe (excluding the United Kingdom) | |||
| Cabin Class | Fare Type | Before Departure Cancellation | After Departure Cancellation |
| Economy | Sale | A cancellation fee of AUD 200 applies. No-show cancellation fee: AUD 500 Refunds for partially used tickets will be adjusted for the used portion of the journey. | A cancellation fee of AUD 500 applies. No-show cancellation is not permitted. |
| Saver | Cancellation fee: Nil. No-show cancellation fee: AUD 500 Refunds for partially used tickets will be adjusted for the used portion of the journey. | A cancellation fee of AUD 200 applies. No-show cancellation fee: AUD 500 | |
| Flex | Cancellation fee: 400. No-show cancellation fee: AUD 500 | Cancellation fee: Nil. No-show cancellation fee: AUD 500 | |
| Premium Economy | Sale | Cancellation fee: 400. No-show cancellation fee: AUD 500 Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: 300. No-show cancellation fee: AUD 800 Refunds for partially used tickets will be adjusted for the used portion of the journey. |
| Saver | Cancellation fee: Nil. No-show cancellation fee: AUD 500 Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: 300. No-show cancellation fee: AUD 800 | |
| Flex | Cancellation fee: AUD 800 applies. No-show cancellation fee not permitted. | Cancellation fee: Nil. No-show cancellation fee: AUD 500 | |
| Business | Sale | Cancellation fee: AUD 800 applies. No-show cancellation fee not permitted. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: AUD 300 applies. No-show cancellation fee: AUD 800. Refunds for partially used tickets will be adjusted for the used portion of the journey. |
| Saver | Cancellation fee: Nil. No-show cancellation fee: AUD 800 Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: AUD 300 applies. No-show cancellation fee: AUD 800 | |
| Flex | Cancellation fee: AUD 600. No-show cancellation is not permitted. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: Nil. No-show cancellation fee: AUD 800 | |
| First | Sale | Cancellation fee: AUD 600. No-Show cancellation is not permitted. | Cancellation fee: Nil. No-show cancellation fee: AUD 800. Refunds for partially used tickets will be adjusted for the used portion of the journey. |
| Saver | Cancellation fee: AUD 600. No-show cancellation is not permitted. | Cancellation fee: AUD 300. No-show cancellation fee: AUD 800 | |
| Flex | Cancellation fee: AUD 300. No-show cancellation fee: AUD 800. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: Nil. No-show cancellation fee: AUD 800 | |
| Qantas International Cancellation Fees—The United Kingdom | |||
| Cabin Class | Fare Type | Before Departure Cancellation | After Departure Cancellation |
| Economy | Sale | Cancellation fee: AUD 500. No-Show Cancellation: Not allowed. | Cancellation fee: AUD 500. No-Show Cancellation: Not allowed. Refunds for partially used tickets will be adjusted for the used portion of the journey. |
| Saver | Cancellation fee: Nil. No-show cancellation fee: AUD 500. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: AUD 200. No-show cancellation fee: AUD 500. | |
| Flex | Cancellation fee: AUD 400. No-show cancellation fee: AUD 500. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: Nil. No-show cancellation fee: AUD 500. | |
| Premium Economy | Sale | Cancellation fee: AUD 300. No-show cancellation fee: AUD 800 Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: AUD 400. No-show cancellation fee: AUD 500. |
| Saver | Cancellation fee: Nil. No-show cancellation fee: AUD 500. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: AUD 300. No-show cancellation fee: AUD 800 | |
| Flex | Cancellation fee: AUD 300. No-show cancellation fee: AUD 800. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: AUD 800. No-show cancellation fee: Not allowed. Refunds for partially used tickets will be adjusted for the used portion of the journey. | |
| Business | Sale | Cancellation fee: Nil. No-show cancellation fee: AUD 500. | Cancellation fee: AUD 800. No-show cancellation fee: Not allowed. |
| Saver | Cancellation fee: Nil. No-show cancellation fee: AUD 800. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: AUD 300. No-show cancellation fee: AUD 800. | |
| Flex | Cancellation fee: AUD 600. No-show cancellation fee: Not allowed. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: Nil. No-show cancellation fee: AUD 800. | |
| First | Sale | Cancellation fee: AUD 300. No-show cancellation fee: AUD 800. Refunds for partially used tickets will be adjusted for the used portion of the journey. | Cancellation fee: AUD 600. No-show cancellation fee: Not allowed. |
| Saver | Cancellation fee: Nil. No-show cancellation fee: AUD 800. | Cancellation fee: Nil. No-show cancellation fee: AUD 800. Refunds for partially used tickets will be adjusted for the used portion of the journey. | |
| Flex | Cancellation fee: Nil. No-Show cancellation fee: AUD 800. | Cancellation fee: AUD 300. No-show cancellation fee: AUD 800. | |
Frequently Asked Questions For Qantas Airways Cancellation Policy
Q1. How do I cancel my ticket if I can’t contact my travel agent?
A. Fill out the Agent Assistance Request form if you cannot contact your travel agent. Qantas will ask the agent to contact you directly or provide updated contact information. If your travel agent has closed, Qantas will contact you and discuss your options.
Q2. What if Qantas cancels my flight?
Qantas will contact you if your flight is canceled (including Classic Flight Reward tickets).
1) There will also be no cancellation fee.
2) You could convert your booking into a Flight Credit.
3) You can also ask for a refund.
The Manage Booking tab will also show you your other options.
Q3. Why is the Cancel button not available or greyed out on the Manage booking page?
The Manage booking option is only available to passengers who book directly with Qantas. You won’t be able to cancel your flight online if you booked it through a third party/travel agent, and the cancel option will either be unavailable or greyed out. In such a situation, you must contact the third party/travel agent directly and ask them to cancel your ticket.
In the event that you booked your ticket directly through Qantas (website or local office) and are unable to make any changes to your booking via Manage booking, you’ll need to call the local Qantas office directly.
Q4. What is the purpose of sending me notifications for a flight I’ve already canceled?
As a result of the high cancellation volume, flight cancellations are taking longer than usual to process. Ignore flight updates if you still receive them.
Q5. Why can’t I find the Flight Credit option when I cancelled my flight?
It may be because you purchased your ticket from a third party/website or that you are not eligible for a Flight Credit if you canceled your flight online via Manage Booking and did not see the Flight Credit option.
Q6. When I canceled my booking online via Manage Booking, my entire booking was canceled?
The entire booking gets canceled by default if you cancel an online booking with multiple passengers.
Q7. What if you want a refund and not a Flight Credit?
A. It depends on your fare type and whether you qualify for a refund. For assistance, you should contact your local Qantas office.
Q8. Can I get a refund on my add-ons like seating and extra baggage if my flight is canceled?
Your add-ons can be refunded if your flight is canceled by completing the online refund form or by contacting your local Qantas office.
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